Support

Support & Customer Service

WE’RE HERE FOR YOU

Whether you have questions about our collections, your order, sizing advice, or returns, our customer service team will be happy to help you personally.

Frequently Asked Questions (FAQ)

1. How can I track my order?

Once your package leaves our warehouse, you’ll receive an email with your tracking number. You can use it to check the delivery status online at any time.

2. How does the free size exchange work?

If your jeans or another item of clothing doesn’t fit perfectly, we’ll exchange it for the right size once, completely free of charge. Just send us a short message with your order number and the size you’d like.

3. How long do I have to return an item?

You can easily return ordered items to us within 14 days of receiving them. You can find all the information you need on our Returns & Cancellation page.

4. What’s the best way to find the right fit for my jeans?

Our low-waist wide-leg jeans fit true to size. If you’re between sizes or prefer a particularly relaxed, baggy look, we recommend sizing up. You can find detailed information in our Size Guide on the product page.

Personal Contact

Couldn’t find the answer to your question? The best way to reach us is by email or via the chat in the bottom right:

 Email: johannes.brunner@jobrunnersolutions.de

 Service hours: Monday to Friday, 9:00 a.m. – 6:00 p.m.

 Response time: Usually within 24 hours